This morning I was racking my brain on some ways I could deliver exceptional, unexpected customer service for this awesome client I’m finishing up with as their video editor. I thought I could share them with you and get your thoughts as well. Some I’ve done, some I’ve been on the receiving end of and some I just thought of.
Providing exceptional customer service, especially when it is unexpected, is a sure-fire way for a client to remember you as a video editor. Most of the time we’re worried about hitting our deadlines. This is vitally important as well but don’t forget about treating the client better than they expect. Not only will they be pleased but also they’ll be more apt to work with you in the future and recommend you to their friends. Now let’s get to the list. #4 is my favorite!